Missing items when opening a chest. Where are they?
When you open a chest on your device, you are also opening it in our servers. Due to lag or memory issues, your device may crash. However, when the device information synchronizes with the server again, the data updates and the items you received are automatically added to your account.
Why does the wheel spin in our Servers?
We want to make sure that your loot is safe from crashes and other technical issues that might affect your device. This ensures that you always receive your items!
What should I do to make sure that the information updates?
If you receive an error while loading the contents of a chest you just opened, you might need to restart the app to access the game again. The items inside the chests will appear in your inventory afterwards.