Character Lost: Where is my character?
Please consider that, in some cases, this is only an issue of server change. You may be redirected to a new character if your change your server. To do this, go to the Game Settings and tap on “Home Screen”.
Tap on “Servers” and select your Server.
Your Servers will be listed under “Most recent login”. New Server will be listed under “All Servers”.
Select your old Server to log back in, this should allow you to go back to your previous account.
If this does not solve your issue, please visit our Articles under Other Game Issues for detailed steps on how to recover your Account/Character:
Account Lost: Account was registered to Gaea
Account Lost: Same Phone, Account was not registered to Gaea
Account Lost: New Phone, Account was not registered to Gaea