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Forgotten Passwords/Password Reset

 

Unfortunately, there’s no way to manually reset your password in Wartune: Hall of Heroes. You will need to contact Support to get a password reset.

They will need you to contact them with the following information as account verification:

1) A screen shot of of 2 purchases through Apple or Google that are at least a month old. Please ensure it shows date, order number, and items purchased. You can find your purchase receipts here:
- If you have an Apple device: https://support.apple.com/en-us/HT204088
- If you have an Android device: https://support.google.com/store/answer/6160235?hl=en&rd=2
2) Account creation date.
3) Date of your most recent login.
4) User Name (used to login)
5) Character Name (in-game)
6) Server
7) A new password



These details are extremely important, make sure that you include as many as you can in your contact. However, please notice that Support will never request your password or personal information.

Watch out for Account Phishing

  • NEVER give out your password to anyone.
  • NEVER click unknown links from untrusted sources.